Customers of Guaranty Trust Bank (GTBank) are expressing frustration as service disruptions persist, despite the bank’s announcement that it has successfully transitioned to a new core banking system. The upgrade, which was intended to enhance service quality, has left many unable to access digital banking services for several days.
The issues began during the scheduled upgrade that took place from October 13 to 14, causing widespread inconvenience. Individual and corporate clients alike have reported being unable to conduct transactions, leading some companies, such as i-invest, to advise their customers to use alternative banks until the issues are resolved. “Due to ongoing downtimes, we recommend using other banks for your transactions,” i-invest stated in an email to its clients.
In a message to customers, GTBank acknowledged the ongoing challenges, stating, “We are actively fine-tuning and optimizing our systems to improve your service experience.” While the bank assured clients that its branches and digital channels are now operational, many customers remain skeptical and report continued difficulties.
GTBank has thanked its customers for their patience during this transition and expressed optimism that the upgraded infrastructure will eventually lead to a smoother banking experience. However, with disruptions affecting multiple banks in Nigeria, including Zenith and Access Bank, customers are left navigating a landscape of uncertainty as financial institutions work to upgrade their systems.
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